If a Koelnmesse event is postponed or cancelled by Koelnmesse, buyers will be reimbursed for all visitor tickets already paid for. Voucher codes will no longer be valid; new codes will be made available for the new date.
Here we answer your questions on the following topics:
Corona-Virus
Will visitor tickets be refunded if they are already paid for, but a trade fair is then cancelled/postponed due to the corona virus?
Will exhibitors receive a refund in the event of postponement/cancellation due to the corona virus?
If an event is cancelled by Koelnmesse, exhibitors will be reimbursed 100% of the payments made to Koelnmesse. If Koelnmesse postpones a trade fair, existing contracts remain valid for the new date. If the exhibitors do not follow this offer, they will cancel their existing contracts and will then be refunded 100% of their payments they have made to Koelnmesse.
Travel and accomodation
Which entrance can I use for CCXP COLOGNE?
Admission to CCXP COLOGNE is via the Entrance North. If you arrive by train, free shuttle buses will be waiting for you at the Entrance South to take you to the Entrance North. For those arriving by car, we recommend the P22 car park. From there you can reach the Entrance North on foot in a few minutes.
Am I allowed to take photos as a normal visitor at CCXP COLOGNE with a SLR camera?
The taking of photographs, filming, production of video recordings, drawing, painting, etc. for private purposes is fundamentally permitted. If you are carrying a tripod, please note that this may not be set up in the entrance areas for safety reasons. If you want to take pictures of trade stands, products of the exhibitors or other third parties, or of persons, this requires the prior assent of the respective owner. Under observance of the corresponding guidelines, professional photographers may accredit themselves as media representatives .
Brands
How do I become an exhibitor / where can I register?
Click here to apply as an exhibitor.
Artists' Alley
How can I apply for Artists’ Alley?
Here you can apply to participate in the Artists' Alley from now on.
Tickets
Can I cancel or return my ticket?
In accordance with our General Terms and Conditions, the cancellation, return or transfer of tickets is not permitted under any circumstances.
I have a severely disabled person's identity card with the mark “B" - What about my company?
Visitors with a severely handicapped pass with the mark „B" need a regular admission ticket (Standard, Epic Experience or Full Experience) for the CCXP COLOGNE. The accompanying person receives free admission, regardless of the ticket category of the visitor with a severely handicapped pass with the mark BB". For this purpose, it is mandatory to present the badge with the mark „B" at the entrance. This only applies to admission to the exhibition grounds. Accompanying persons will not have access to the areas for which separate tickets are required (e.g. autograph and photo sessions) without a separate ticket. The accompanying person requires a separate ticket for this purpose.
When will the ordered tickets be shipped?
You'll get your ticket in May. We will send your ticket by post to the address given in your ordering.
Does the Full Experience Ticket include a parking space?
Yes, the Full Experience Ticket includes a parking space.
Autograph- and Photosessions
What does a photo session with my star look like?
Each star has several time slots for photo sessions. So, when you purchase your ticket for a photo session, please pay close attention to the selected time slot. If you miss your time slot, you have no claim to have the photo taken at another time. Principally, only persons with a valid photo session ticket have access to the photo studio. Children and accompanying persons, etc. must wait outside. You should please already be prepared (hair, makeup, etc.) when you enter the photo room. You can leave your things on a separate table. You position yourself next to your star in front of a photo wall and look into the camera together with him or her. The photo will then be taken by a professional photographer. It is not permitted to take own photos or videos during the photo session. You must then immediately ascertain whether you are satisfied with the photo. If the star, for example, has closed his or her eyes, we can take a new photo. There will be no second try if you don't like your smile in the photo. After taking the photo, gather up your belongings and go to the photo issuing station. There you can pick up your photo printed on high quality photo paper in a 15 x 20 cm format.
Do I need to bring a printout of the ticket for the photo or autograph session?
Yes, please be absolutely certain to bring your photo session tickets printed out in DIN A4 format (not on your mobile, etc.).
Can two people appear in the same photo?
Yes, when both persons have purchased their own ticket for the photo session.
Can I take an accompanying person / child with me to the photo session?
No, only persons with a valid ticket have access to the photo area. Children of all ages and all types of accompanying persons either need their own ticket for the photo session or must wait in front of the cabin without exception. Parents or guardians must ensure that the children are properly supervised during their photo session. Responsibility for supervision cannot be delegated to our staff.
What happens when the actor cancels, but I have already purchased my photo session ticket in the advance sale?
No problem. In this case, we will automatically reimburse you the money for the photo session ticket without you having to take any action.
Can I have a conversation with the actor during the photo or autograph session or present him or her with a gift?
Due to the tight schedule, we would kindly ask you to refrain from doing so during the photo sessions. During the autograph sessions it depends on how many people are stood behind you in the queue.
But, of course, here too we have to ensure that we adhere to the schedule to make sure everyone receives an autograph.
May I take selfies during the autograph session with the stars?
Selfies are generally prohibited unless they are offered for the respective star in the Ticket Shop.
How does that work with the autographs?
Each star has several time slots for autograph sessions. So, when you purchase your ticket for an autograph session, please pay close attention to the selected time slot. If you miss your time slot, you have no claim to receive the autograph at another time. You can either have the star sign an autograph card, which is of course included in the ticket price, or bring your own photo with you to be signed. Principally, one autograph is allowed per ticket.